Office automation field technician - Rustenburg

Field Technician reporting to the Technical Service Manager

Purpose of position

•To repair and service OA and MFP products in the field.
•To support field engineers and do in-field training with the team, Attend to problematic machines that have become 3+ repeats.
•To ensure that the quality of workmanship by the engineers is of a high standard.

Requirements:

•Matric.
•Tertiary education would be advantageous.
•Knowledge of Nashua equipment a bonus
•4 years field experience in office automation.
•Good communication skills.
•Valid driver’s license and reliable vehicle.
•IT networking with N+ would be advantageous.
•CompTia certified A+ a must.
•PDI + a must.

Duties: Some of which include:

•Technical
oIn-field training.
oAssist in maintaining total area.
oStand in for engineers while engineers are away e.g. (Sick or attending training etc.).
oAttend to specialist calls with engineer.
oDo M.Q.R. (machine quality reports).
oAwaiting spares (yields)
oTo ensure that no charge toner is not abused.
oBoot stock, tool bag inspection.
oStand in for service controller when required to do so.
oStand in for managers when required to do.
oStand in for help desk when required to do so.
oPromote a positive attitude.
oReport back to managers regarding area / engineers.

•Administration
oTo ensure that the Service controller is given accurate information relating to a service call and the basic running of the department.
oTo complete all necessary paperwork relating to your job and ensure that it is presented in a decent Manner and on time.
oTo keep the service department / Service Coordinator informed at all times to log off all outstanding work.
oTo complete quality check forms and report back to management in writing when more serious issues need to be addressed.